Terms of Service

Welcome to Little Snaps Co. By placing an order with us, you agree to the following terms.
We keep things simple, clear and fair — just like our products.

1. Personalised Products

All magnets are custom‑made using the photos or logos you upload.
Because each order is personalised, we cannot accept traditional returns.
However, your happiness is extremely important to us, and we will always do our best to make things right.

2. Photo Quality

It is the customer’s responsibility to upload clear, high‑quality images.
Photos that are blurry, dark, heavily compressed, or low resolution may not print well.

Where possible, we will contact you if we believe your photo may not produce a quality print.
We take pride in offering a premium level of customer care, and we will always try to reach out if something doesn’t look right.

However, we cannot guarantee that we will identify every low‑quality image, and we may proceed with printing if we do not hear back within a reasonable timeframe.

By placing an order, you acknowledge that the final print quality depends on the image you provide, and that we will do our best to support you in achieving the best result.

3. Production Time

Our standard production time is 2–4 business days.
During busy periods, production may take slightly longer.

Express orders may be available depending on stock and scheduling.
Please contact us before placing an urgent order.

4. Business Orders

Business and bulk orders include digital draft approval before printing.
We will not begin production until the draft is approved.

Bulk pricing is available — please contact us for a personalised quote.

5. Shipping

We ship Australia‑wide from Tweed Heads South, NSW.
Shipping times vary depending on location (typically 3–7 business days).

Free local pickup is available for customers in the Gold Coast and Northern Rivers region.

6. Returns & Replacements

Because our products are personalised, we cannot accept traditional returns.

However — your happiness means everything to us.

If you are ever unhappy with your order, please contact us.
We will review your photos, your magnets, and the situation — and where appropriate, we are more than happy to replace your order at no extra cost.

We are a small family‑run business and genuinely care about the quality of every magnet we make.
If something doesn’t look right, we will always do our best to make it right.

7. Social Media Permission

We will only share your order on social media if you give permission at checkout.
If you forget to tick the permission box, we will not share your photos.

You may revoke permission at any time by contacting us.

8. Copyright & Image Use

By uploading photos or logos, you confirm that you have the rights or permission to use those images.
We reserve the right to decline images that are unsafe, offensive, or copyrighted without permission.

9. Order Accuracy

Please double‑check your photos, quantities, and details before placing your order.
We cannot make changes once production has begun.

10. Contact Us

If you have any questions, concerns, or need help with your order, please reach out.
We’re here to help and always happy to assist.